Orders typically ship within one business day unless otherwise noted on the website. If you need special or expedited shipping please reach out to us before placing your order so we can accommodate. All goods are carefully packed using quality materials and shipped insured, with tracking. Buyer is responsible for shipping charges, duties, and taxes.

Altermann offers exchanges and returns on its products. All returns must be in new resellable condition with original packaging. Our return/exchange policy is 30 days from your order date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. 

If you need to exchange or return an item please email us for a RGA number (Return Goods Authorization) at whatsup@altermann.club - Orders without RGA are not eligible for return/exchange.

Once your item is received and inspected, we will send you an email to notify you that your exchange is being processed. We only replace items if they are defective, damaged, or wrong items shipped. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If a package is returned to us by a shipping service, the buyer is responsible for shipping charges, duties, and taxes back to them.